General Information
Important Notice About Car Park
We have been getting an increasing number of people leaving their cars parked in our car park who are not coming to the surgery. We have had to take measures to stop this; as we would like our patients to be able to park in the spaces!
You will see new notices have appeared in the car park; if you are a patient or authorised visitor to the surgery there is no need to worry we are not going to charge you for parking. We have signed up to a company who will help us monitor the unwanted users; it is these people who will be asked to pay a fine. Please let us know if you should ever receive a fine in error; it can be quickly corrected.
Non NHS Services
The NHS does not cover non-medical services such as
insurance medicals, medicals for HGV (and other) licenses,
pre-employment and fitness to travel examinations. We are happy
to provide this service to all our patients whether registered
with the Surgery or not. There is however, a fee payable in
accordance with British Medical Association guidelines. For a
list of services and fees, please ask at Reception.
Chaperoning
If you think you will require an examination with a GP and would
want a chaperone to be present, please forewarn the receptionist
when making the appointment. This is because another member of staff
would need to be available, otherwise there is a risk that your
appointment may need to be rearranged.
Teaching Medical Students
During the year we teach and supervise medical students at different
stages of their training at Addenbrooke’s Hospital. You will always
be informed of this and if you prefer not to have a student present
please let reception know.
Changing your Name or Address
Please let the surgery know as soon as possible if you change
your name or move to a new address. If you move to an address
outside our practice area then you will be asked to register
with another surgery.
Disabled Access
We have good disabled access from the rear car park into the
surgery. We have recently installed a hearing loop at the
reception desk and have a portable hearing loop for use
elsewhere in the building when required.
Data Protection & Freedom of Information
The practice is registered with the Data Protection
Agency and is bound by the rules governing the collection and
storage of personal data. Patients are entitled to see their
medical records and to have copies for a small fee. We recommend
that if you wish to see your records you should speak to the
Practice Manager first.
The Freedom of Information Act 2000 obliges the practice to
produce a Publication Scheme. The Publication Scheme is a guide
to the “classes” of
information the practice intends to routinely make available.
Violent or Abusive Visitors
Any visitor who is violent, abusive or threatening towards any member of the surgery staff or other visitor will be asked to leave the premises and if they are our patient they will be removed from our list. The police will be called in the event of a refusal to leave immediately. We will not tolerate any verbal or physical abuse of any member of the practice team and such behaviour will result in removal from the practice list.
Partnership & Contract Details
Woodlands Surgery is a partnership between Dr Richard Parker, Dr
Elizabeth O'Donnell, Dr Perpetua Nicholas, Dr Veena Krishnan, Dr
Charlotte Nonhebel, Dr Jenny Newell and Mrs Rachel Galloway.
Woodlands Surgery is contracted by Cambridgeshire NHS to perform
medical services under the new GMS contract. Cambridgeshire NHS
contact details are: Lockton House, Clarendon Road, Cambridge CB
8HF. Their website address is
www.cambridgeshire.nhs.net
Choose and Book
This is a computer booking service for hospital appointments and
for certain other services (for example to another GP with a
special interest). If you need to be referred to the hospital
our doctors will talk to you about where you would prefer to be
seen. In addition they will also ask if our secretaries can book
the first available appointment for you. For our surgery the
majority of patients choose to go to Addenbrooke's hospital but
you are able to choose to be seen elsewhere. We have copies of
the Choice Leaflet in our waiting rooms and in the doctors
consulting rooms. Please ask for one as this explains the system
in more detail. Once we have booked your appointment we send you
the details, which includes information on how to change or
cancel your appointment should you need to do so.
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